Through telecommunications Right ePharmacy is able to deliver pharmaceutical care to patients in locations where they do not have direct access to a pharmacist. Cloud based technology which enables remote dispensing and live patient counselling. The cloud-based information system hosts and manages patient data and links the patient to a remote pharmacist via an audio-video link. This virtual consultation between the patient and the pharmacist is called tele-pharmacy.
Tele-pharmacy services include drug therapy monitoring, patient counselling, refill of prescription drugs and monitoring of formulary compliance with the aid of teleconferencing or videoconferencing.

Remote dispensing of medications by automated packaging and labelling systems form part of the tele-pharmacy services and can be delivered at retail pharmacy sites or through hospitals, nursing homes, or other medical care facilities. The cloud’s SMS system also keeps users informed about their next collection dates and sends out reminders. This promotes patient retention and aids the early identification and intervention for patients at risk of non-adherence. The system results in positive clinical outcomes and effective patient data management. The tele-pharmacy service currently supports our PDUs and Patient Collection Units and can easily be integrated and utilised to support other services.